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Returns, Refunds & Exchanges

If you’re not happy with your purchase, we’re not happy and we will make it right. 

 You can choose to exchange your purchase at  VK Jewellers within 60 days after order was placed (shipped). These options exclude Special Ordered watches, custom designed merchandise, ear piercing earrings, items engraved with personalized information, class rings and merchandise received via the Jewelry Replacement Plan. 

Jewelry & Watches may be returned or exchanged within 30 days after the purchase was made (shipped), if in original condition (unworn and unaltered) and accompanied by the original packaging, warranty documents and instructions. 

We can process returns from by mail.


Preparing Your Return by Mail


To return an order by mail, please follow these steps (they're also on your packing slip).

  • Indicate the reason for your return in the Return Reason column on the packing slip next to the item you're returning.
  • Include the packing slip and all original documents in the package.
  • Put the pre-printed return label on the center of the box, and the pre-printed return address label on the top left corner of the box.
  • Ship your package pre-paid and insured for the full purchase price.
  • Your packing slip MUST accompany the return.
  • All returns will be inspected by our Quality Assurance team before we can process a refund.
  • We will credit your original payment method, excluding delivery charges, within three weeks of receiving your return.
  • Mail your return to the following address:  Baris Mh. Fidangor Cd. Lider sitesi B Blok D.21 Beylikduzu / Istanbul isn't responsible for merchandise that's not received or not returned in accordance with these terms.


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Questions about your order? Give us a call at +9 0506 141 50 87

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